Support

We're a small team. If something in sqword is broken, confusing, or just not working for you, write to henrik@funkar.nu and we'll get back to you, usually within a few days.

What to include in your email

The more of this you can include up front, the faster we can help:

• Your display name in sqword.
• Device + OS version (e.g. iPhone 15, iOS 18.2) and the app version (shown at the bottom of the Profile tab).
• What you were doing, what happened, and what you expected to happen.
• A screenshot or screen recording if the issue is visual.

Common questions

I forgot which email my account uses

sqword doesn't show your sign-in email in the app. It's whichever Google, Apple, or email login you used. If you can't work it out and you're locked out of your account, email us from any address, include your display name, and we'll help you track it down.

I'm not getting push notifications

Open the Profile tab → Notifications in sqword and check the per-category toggles (Your turn, Friend invites, Reminders, Daily streak reminders). If those are on, also check your phone's system-level notification permissions for sqword. After a long offline stretch we may have stopped sending to a stale device token; signing out and back in re-registers it.

My match is stuck on "your opponent's turn"

Each turn has a 24-hour deadline. When it passes, the server forfeits the inactive player's turn and the match moves to your recent games. If a match looks stuck for longer than that, email us your display name and roughly when the match started and we'll take a look.

I want to delete my account

Open the Profile tab and tap Delete account, or email henrik@funkar.nu from the address tied to your account. We remove your profile, display name, friends, invites, and match-history references within 30 days, as described in the Privacy Policy.

I want a copy of my data (GDPR Article 20)

Open the Profile tab and tap Export my data. You'll get a JSON file with your account record, match participations, friend graph, and notification preferences. If the in-app button isn't working, email us and we'll send it manually.

Reporting another player

Cheating, harassment, or offensive display names: open the player's profile, tap the ⋯ menu, and choose Report, or email us with the player's display name and a brief description of what happened. Screenshots help. We review reports against the Terms of Service (Acceptable use, §3) and act when warranted.

Found a bug or have a feature idea

Same address: henrik@funkar.nu. We read everything.

Response time

We aim to reply within 3 business days. Privacy and account-deletion requests are handled within 30 days as required by GDPR; in practice it's usually within a week.

About sqword

sqword is built by FUNKARNU SL, based in Spain. The best way to reach us is henrik@funkar.nu; see the Privacy Policy and Terms of Service for the legal details.